CUSTOMER CARE

Delivery Information

Most of our products are dispatched within 2-3 working days however some products have a longer dispatch time, for example the personalised charms and 9ct gold charms.  Each product page will display the appropriate delivery times.

Shipping

  • UK Delivery - The delivery costs are £6.00 for the UK and we dispatch Royal Mail 1st Class Recorded, this normally takes within 1-2 working days to arrive in the UK.

  • Republic of Ireland - The delivery costs are £10.00, we use the Royal Mail International Service, this can take between 5-7 working days.  

  • Europe - The delivery costs are £10.00 for all orders to European destinations, we use the Royal Mail International Service, this can take between 3 - 5 working days.

  • International Delivery - ·For orders over £100 the delivery costs are £10.00 and we use DHL, this can take between 3-5 working days.  For orders less than £100 we use the Royal Mail International service which can take up to 3 weeks, though they aim to deliver in 5 – 7 working days  

  • Please be aware that should any duty or taxes be due in the country of destination, these will be the responsablity of the person receiving the delivery.

  • UK Bank Holidays will affect delivery dates. We are unable to deliver on a Bank Holiday or dispatch orders.

Returns Information 

If for whatever reason you are unhappy with your purchase you can return your order to us within 30 days for a full refund or exchange. Unfortunately, it is NOT possible to return personalised orders.

Returned orders should be dispatched 1st Class Recorded Delivery.

Details of returning your order will also be included in the order package. Should you have any questions please contact hello@katiemullally.com.

Jewellery Care

As with anything precious to you jewellery has to be looked after. Silver doesn't like anything left on it as that's when the silver will tarnish, so after wearing gently wipe each piece of jewellery clean of make up and skin oils with the Katie Mullally cleaning cloth that was included in your purchase, alternatively a 100% cotton cloth. The best way to care for your jewellery is to wear everyday, but when you're not wearing ideally keep in the grey pouch included with your order. which contains a black anti tarnish square. Exposure to the air and environment can cause your jewellery to tarnish over time.

Remember look after a piece of Katie Mullally silver and it will last forever...

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